Frequently Asked Questions

Do all tours include round-trip transportation to and from the hotel?

Yes. Rest assured, every tour that is available on ToursDR.com includes round trip transportation to and from your hotel. Each tour supplier has their own vehicles and drivers that are responsible for getting you to your destination safely and back to your resort. Apart from ensuring you are getting to the right place, it also saves you the additional cost of having to pay for a taxi to and from an excursion destination.

Where do we meet for pick up?

Each resort has a different meeting area for excursion pick ups. Please refer to the confirmation you received by email after booking your tour for detailed information. You will also receive a welcome phone call at your hotel from a local Tours DR representative who will be able to confirm exact pick up location and answer any additional questions you may have.

Do I need to print my excursion confirmation?

While Tours DR ensures that your tour is confirmed, we do recommend printing a copy of the excursion confirmation to present to the driver at the time of pick up. This helps avoid confusion and ensure you are getting on the right vehicle with the right supplier. If you prefer not to print your reservation confirmation however have the information on a mobile device, this will also be accepted.

Why do we need to bring cash if the tour is already paid for?

Bringing cash along with you on a tour is not mandatory and we do not recommend carrying large amounts of money with you on an excursion, however, we do recommend carrying a small amount of cash with you for the following reasons:

• Many tours have professional photographers that are taking pictures throughout the tour that you may want to purchase.
• Several tours make stops at local gift shops where you have the option of purchasing Dominican souvenirs.
• You may feel that a staff member or members of the excursion team have gone above and beyond in providing excellent service throughout your tour and may want to tip at the end of the day.

Are there any additional fees added to the cost of the tour?

No, Tours DR does not charge any booking fees or additional fees that would add to the cost of the tour listed on our website. All prices listed have taxes included. Please note that all prices are listed in US Dollars and will be charged to your credit card as such. We cannot be responsible for exchange rates or international fees that your credit card provider may charge to you.

Why are pregnant women not permitted to participate in most tours?

While some tours have little to no risk of affecting your pregnancy, we still have to take precautionary measures to protect our customers. We cannot be responsible for any complications that may arise during or due to activities related to any of the tours.

Is there a weight limit for tours?

The tours we offer do not have a weight limit however if you are planning on purchasing the Canopy Adventure, there is a maximum waist size of 44 inches. This is because the safety harness does not go beyond 44 inches and therefore cannot accommodate a larger waist size.

Can I participate in two different tours in one day?

Depending on scheduling, it is possible to participate in two short tours in one day however, please keep in mind, this could be tiring. If you have enough free time during your vacation, we recommend taking tours on separate days. If you do wish to participate in two tours in one day, we are happy to help. Please contact us directly and we will work around your vacation schedule.

Does the tour still go out if it rains?

There are many tours that can still function 100% even if it rains. Other than rain, the conditions of the ocean can affect whether the excursion can or cannot go out. If a tour needs to be cancelled or rescheduled due to weather conditions, a local Tours DR representative will get in contact with you at your resort.

What if my tour is cancelled due to bad or extreme weather conditions?

If for some reason weather conditions do not permit your reserved tour to go out on the day it was booked, we will gladly help you to reschedule. If rescheduling is not possible due to continued bad weather and you happen to be leaving the island before the tour can be completed, a full refund will be issued.

Cancellation Policy:

• 96 hours or more: Full Refund
• 96 hours or less: 25% cancellation
• 48 hours or less: 50% cancellation fee
• 24 hours or less: No refund (unless accompanied by medical certificate)

What if I want to reschedule my tour while in destination?

Of course if you have a change of heart, we are happy to reschedule your tour to a different day however please keep in mind, the cancellation policy will apply. Also please remember that tours are subject to availability, we will do our best to work with our suppliers to secure a space for you but if the tour is at capacity, rescheduling may not be possible.

What if I slept in or forgot about my tour?

Unfortunately, if you do not appear at the time and place of pick up for your tour, there will be no refund issued. The only way we can process a refund in case of a no show, will be if a medical certificate is presented.